PRIVACY POLICY
This Policy contains important information about your personal rights to privacy. Please read it carefully to understand how we use your personal data. We may update this Policy from time to time without notice to you, so please check it regularly.
The provision of your personal data to us is voluntary. However, without providing us with your personal data, you will be unable to keep up to date with our new hosted group trips and cruises. The purpose of this policy is to outline how Diva Destinations collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or our ‘contact us’ form. This privacy notice also provides information as to how Diva Destinations collects and processes your personal data during the course of our business, including any data you may provide by telephone or email.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Diva Destinations LLP is the controller and responsible for your personal data (collectively referred to as “Diva Destinations”, “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Full name of legal entity: Diva Destinations LLP
Name or title of Data Privacy Manager: Jennifer Grant, Founder & Partner
Email address: info@divadestinations.co.uk
Telephone number: 07786304031
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Diva Destinations understands and respects the importance of your privacy. This Privacy Policy explains what personal information we may collect from you, how we will look after that information, and how we may use your data. The following Policy tells you about your privacy rights, and how the law protects you. For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation 2018.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 17 March 2023 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
· Identity Data includes first name, last name or company.
· Contact Data includes billing address, email address and telephone numbers.
· Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
We may obtain additional information about you relating to your demographics and lifestyle interests and be matched to our records to enhance our understanding of the sorts of products and services you may be interested in and to provide you with a more personalised experience.
· Usage Data includes information about how you use our website, products and services.
· Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
We explicitly outline that by consenting to receive marketing communications, you are consenting for your personal information to be processed. This is outlined at the point you provide your data and marketing contact consent. If you do not want us to obtain this additional lifestyle information as described above, you can request we stop this activity by emailing info@divadestinations.co.uk
When will Diva Destinations collect information from you?
We will collect personal information from you when you telephone or email us enquiring about a booking or a holiday. We will also collect personal information about you when you make a confirmed booking, or make a purchase on the telephone, on our website, via email or letter. The provision of this personal information for the specific purpose of a travel booking or purchase is deemed as a contractual requirement in order to fulfil your holiday booking. The failure to provide personal data for these purposes will result in a failure to complete the booking process.
How will Diva Destinations use your personal information?
We use information held about you in the following ways:
In some instances when we make group reservations with our suppliers we have to process everyone's names together in order to create the booking. The names of everyone in the group will then be set out our supplier's documentation. Due to our T&C we have to send out our supplier's confirmation to the group. At this stage you will see the names of the other members of the group. This constitutes Legitimate interests: The processing is necessary for your legitimate interests or the legitimate interests of a third party.
To provide you with our services and information that is relevant to you, and also to deal with your requests and enquiries.
To provide you with information related to a booking quote or reservation, or other information you may have requested.
To process and complete your booking and to carry out our obligations that may arise in connection with any contracts entered into between you and us, or between you and a third-party supplier.
To notify you about changes to our services, your reservation or booking.
To provide you with product and marketing information and offers that we feel may interest you.
Where we provide personalised services, we may analyse the information you supply, so that we can offer a more relevant, tailored service. For instance, we may use information on the type of holiday activities you are interested in to provide personalised recommendations or content on our website. If you are signed up to or subscribed to receive our newsletter, you will receive a personalised service that is tailored to your interests.
For analysis and processing purposes, to ensure we are offering the best, most relevant service to our customers.
We will only contact you in the ways that you have opted in to receive communication from us. These may be all or a combination of the following; telephone (mobile and/or landline), SMS, email or direct mail. You can change or update your contact preferences, or withdraw consent at any time, simply by emailing info@divadestinations.co.uk
We will only contact you with marketing information about goods and services similar to those which were the subject of a previous sale to you, or preferences that you have stated you wish to receive information about, and that we think will be of interest or relevant to you.
We will never share or sell your personal information with third-parties.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by organisations operating outside the EEA that work for us or for any of our suppliers (e.g. airlines, hoteliers, etc.). Countries outside of the EEA may not have the same level of privacy laws as exist in the UK. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions are securely processed.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will retain your personal data for a period of approximately 7 years. This time frame is based on the average number of years between first and most recent travel dates and assumes contact between the customer and data controller is relevant to you, the customer.
IP Addresses & Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
i. To estimate our audience size and usage pattern
ii. To store information about your preferences, and so allow us to customise our site according to your individual interests.
iii. To speed up your searches.
iv. To recognise you when you return to our site.You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site.
On our site we currently use cookies to enable CMS logins, the ‘Share this’ widget, comments on posts, and the use of forms on the site. We also use the Google Analytics cookie and so we can understand from analytics how users visit and interact with the site.
How is your information disclosed?
We may disclose your personal information to any member of our team or to relevant third parties who will supply the travel arrangements or other services you request, to Government bodies and other authorities to whom we are legally obliged to pass your data (e.g. border agencies of countries you intend to visit) and to relevant third parties for the purpose of fraud protection and credit risk reduction.
How can you access the personal data we hold about you?
You have the right to see what personal data we hold about you. The Data Protection Act 1998 and the General Data Protection Regulation 2018, give you the right to check that your personal data is being processed lawfully (“subject access right”). Your subject access right can be exercised in accordance with the Act. To obtain a copy of the personal information we hold about you, please email info@divadestinations.co.uk who is the Data Controller. This may be subject to a fee of £10 to meet our costs in providing you with details of any personal data we hold about you.
Changes to our privacy policy
We reserve the right to update or alter this privacy policy from time to time without notice to you. This policy was last updated in March 2025